Privacy Policy - GreenSweep Pro & Turf Monsters

This Privacy Policy explains how Turf Monsters / GreenSweep Pro ("Company," "we," "us," or "our") collects, uses, discloses, and protects information obtained through green.vibepreview.com, our related websites, forms, communications, products, and services.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Name
• Email address
• Telephone and mobile phone number
• Property or service address
• Billing and payment information
• Information submitted through contact, quote, service, or inquiry forms
• Information regarding your turf, landscape, cleaning, or service needs
• Communications and correspondence with us
• Website usage information, including IP address, browser type, device information, pages visited, and referring URLs
• Cookies and similar technologies
• Any other information you voluntarily provide

We do not intentionally collect sensitive personal information unless it is reasonably necessary to provide a requested service or comply with applicable law.

2. How We Use Information

We may use information to:

• Respond to inquiries and requests
• Provide quotes, products, and services
• Schedule and manage services
• Process payments and transactions
• Communicate about appointments, orders, services, and account matters
• Send requested marketing and promotional communications
• Send SMS/text messages when you have provided the required consent
• Improve our website, products, services, and customer experience
• Maintain records and business operations
• Prevent fraud, abuse, and unauthorized activity
• Comply with legal obligations
• Enforce our agreements and protect our rights

3. SMS and Text Messaging Privacy

If you provide your mobile telephone number and affirmatively opt in to receive text messages, we may use your number to send messages related to your requested services, appointments, inquiries, orders, promotions, or other communications for which you have provided appropriate consent.

Your SMS opt-in information and consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

This restriction specifically includes mobile telephone numbers, SMS opt-in data, and consent records collected for our messaging program.

We may use telecommunications providers, CRM platforms, messaging providers, software providers, and other service providers solely as necessary to operate and administer our communications and business services. Such providers may process information on our behalf.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP.

4. Cookies and Analytics

We may use cookies, pixels, analytics tools, and similar technologies to:

• Operate and secure the website
• Remember preferences
• Understand website traffic and usage
• Measure advertising and marketing performance
• Improve website functionality
• Analyze customer interactions

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. How We Share Information

We may disclose information to:

• Service providers and contractors supporting our operations
• Website, hosting, CRM, payment, scheduling, analytics, and communications providers
• Professional advisers where reasonably necessary
• Government agencies or law enforcement when legally required
• Parties involved in a business transaction such as a merger, acquisition, financing, or sale of assets
• Other parties when necessary to protect our rights, property, customers, or the security of our services

We do not sell mobile phone numbers or SMS opt-in information for third-party marketing purposes.

6. Payment Information

Payments may be processed through third-party payment processors. We generally do not store complete payment-card information on our own systems when a third-party processor handles the transaction.

Third-party payment processors maintain their own privacy policies and security practices.

7. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

8. Third-Party Websites

Our website may contain links to third-party websites, services, social-media platforms, payment providers, or other resources.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

You should review the privacy policy of any third-party service you use.

9. Children's Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have inadvertently collected such information, we will take reasonable steps to delete it.

10. Your Choices

Depending on applicable law, you may have rights regarding personal information we maintain about you, including the ability to:

• Request information regarding our collection or use of your personal information
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Opt out of marketing communications
• Opt out of SMS communications by replying STOP
• Request assistance regarding your personal information

Some information may be retained when required for legal, accounting, security, fraud-prevention, or legitimate business purposes.

11. Do Not Track

Our website may not respond to all browser "Do Not Track" signals or similar mechanisms.

12. AI-Assisted Services and Tools

We may use artificial intelligence ("AI") and automated technologies to assist with customer service, quoting, scheduling, communications, and other business functions. This includes AI-powered voice agents, chat assistants, and automated messaging tools that may interact with you through our website, by phone, or via text/SMS.

When you interact with an AI assistant or voice agent, the information you share — including name, contact details, property address, and details about your turf or service needs — may be processed by us and by our authorized AI, CRM, and communications providers to respond to your request and operate the service.

AI-generated responses are provided for convenience and general informational purposes only. They may be inaccurate, incomplete, or not reflect the most current information. They do not constitute professional advice and should not be relied upon as a final quote, estimate, or guarantee of results.

Please do not share sensitive personal information such as Social Security numbers, financial account numbers, or health information with AI assistants or voice agents. If a matter requires a human representative, you may request to speak with one by contacting us at info@turfmonstersaz.com or (623) 294-2228.

Conversations with AI assistants may be recorded, transcribed, or reviewed for quality, training, and improvement purposes in accordance with this Privacy Policy and applicable law.

Information shared with our AI and automated tools is subject to the same data-handling practices described in this Privacy Policy, and is not sold to third parties for their own marketing purposes.

13. Changes to This Privacy Policy

We may modify this Privacy Policy from time to time.

The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the website following publication of changes constitutes acceptance of the revised policy to the extent permitted by law.

14. Contact Us

Questions regarding this Privacy Policy may be directed to:

info@turfmonstersaz.com